Website policy
Privacy Policy
This policy explains how BIDE handles personal information submitted through bidecontrol.com and related business communications.
1. Introduction
This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, submit an inquiry, request a quotation, or communicate with us about products or business opportunities.
2. Who We Are
This website is operated by 东莞市比得科技有限公司, doing business internationally under the English name Bide Technology Co., Ltd. and the brand BIDE.
Our website is https://bidecontrol.com/. The company is the data controller for website and inquiry information. Our address is 5/F, Building 3, No. 2 Huanbao South Road, Shatian Town, Dongguan, Guangdong, China.
3. Scope of This Policy
This policy applies to this website, its inquiry forms, and related sales or project communications. It does not replace the privacy terms of third-party websites or services that you choose to use.
4. Information We Collect
Information you provide may include your name, company name, country or region, business email address, telephone number, WhatsApp number, buyer type, application, product interests and requirements, expected purchase quantity, project specifications, customization requirements, message content, and optional marketing preference.
We may also process limited technical and security information generated when you use the website. The specific information depends on the production configuration and the security services in use.
5. How We Collect Information
We collect information directly when you submit a form, email us, call us, use our WhatsApp link, or otherwise communicate with us. Limited technical information may be generated automatically by the website, hosting environment, or security services.
6. How We Use Information
We use information to respond to product inquiries, prepare quotations, recommend suitable products, discuss specifications and customization, communicate about samples, orders, and delivery, coordinate OEM and ODM projects, manage distributor and commercial relationships, prevent spam, fraud, and abuse, protect the website and business systems, maintain necessary business records, comply with applicable legal obligations, and resolve complaints or disputes. We do not use website inquiry information to make automated decisions with legal or similarly significant effects.
7. Legal Bases Where Applicable
Where applicable law requires a legal basis, we may process information to take steps at your request before a contract, perform a contract, comply with legal obligations, pursue legitimate business and security interests, or act on consent. The applicable basis depends on the context and local law.
8. Business Inquiry Communications
Submitting an inquiry allows us to use the information provided to respond, prepare a quotation, discuss product requirements, and manage related business communications. Inquiry records are stored as private records in the website database and may be delivered to the sales mailbox through the configured email service.
9. Marketing Communications
We may send product updates or other marketing communications where you have requested them, consented to them, or where another lawful basis is available under applicable law. Marketing is optional and is separate from a business inquiry. You may opt out at any time by using an unsubscribe method provided in the communication or contacting [email protected].
10. Cookies and Similar Technologies
The current website is intended to use only cookies and similar technologies necessary for website operation, security, and form functionality. Before any non-essential analytics, advertising, or tracking technology is enabled, the production configuration must be reviewed and any required notice or consent mechanism added.
11. Service Providers and Data Recipients
Service providers may process information for us only as needed to provide their services. Current planned providers include Hostinger for hosting and infrastructure; Cloudflare for domain registration, DNS, security, CDN, and email routing; Brevo for transactional email and SMTP delivery; and authorized developers or maintenance providers.
When needed for a specific transaction, information may also be shared with logistics or freight providers, banks or payment providers, manufacturing or supply partners, professional advisers, or public authorities. We do not sell personal information.
12. International Data Transfers
Because we operate from China and work with international customers and service providers, information may be processed in countries other than the country where you are located. Where applicable law requires safeguards for an international transfer, we will use an appropriate legal mechanism or take other steps required by that law.
13. Data Retention
Unconverted inquiries are generally retained for up to two years after the last meaningful communication. Quotation and negotiation records are generally retained for up to two years, or longer while a project, dispute, or related business need remains active.
Customer and order records may be retained for the relationship and a reasonable period for warranty, support, dispute, and legal purposes. Contracts, payment, accounting, and tax records are retained for periods required by applicable laws in China. Marketing preference and opt-out records may be retained as needed to respect your choice. Exact retention periods for production security logs and backups will be confirmed after migration.
14. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, or alteration. Access is limited according to business need. No method of transmission or storage can be guaranteed to be completely secure.
15. Your Privacy Rights
Depending on applicable law, you may have rights to request access or a copy, correction, deletion, restriction, or objection; withdraw consent; and opt out of marketing. Submit a request to [email protected]. We aim to respond within 30 days or within the period required by applicable law. We may verify your identity and may limit or refuse a request where law permits, in which case we will explain the reason where required.
16. Third-Party Websites and Services
The website may link to WhatsApp or other third-party websites and services. Their operators control their own privacy practices, and you should review their policies before providing information to them.
17. Children’s Privacy
The website is intended for business and professional users and is not directed to children. We do not knowingly seek to collect personal information from children. If we learn that such information was submitted without appropriate authorization, we will take reasonable steps to address it.
18. Changes to This Policy
We may update this policy when our website, processing activities, service providers, or legal obligations change. The current version and its dates will be shown on this page.
19. Contact Us
Privacy requests may be sent to [email protected]. The designated privacy contact is Caix, Designated Privacy Contact. General sales inquiries should be sent to [email protected] or submitted through the inquiry form.
20. Effective Date and Last Updated
Effective date: July 18, 2026
Last updated: July 18, 2026